Frequently Asked Questions

CSB and SJU Student Accounts Office is located on the first floor of the Quad, Room 148 on the SJU Campus.

Our address is:
CSB and SJU Student Accounts Office
2850 Abbey Plaza
PO Box 5000
Collegeville, MN 56321-5000

The cashier window is open from 8:30 a.m. until 3:15 p.m. Monday thru Friday (except holidays).

Check cashing
Payment of bills
Cash reimbursements
Answer questions concerning a student’s bill

Required Fees

The three fees described below are applied to all students for each semester they are registered. This includes those students studying abroad and those who are student teaching or interning off campus. These fees are also applied to students who are living off campus.

Health Fee:

This fee supports the CSB and SJU Health Services. Health Services has been designed with the specific needs of college-age men and women in mind, while assisting them in making good self-care decisions as they transition into adulthood. The students will find an experienced staff who can address these needs in a comfortable, confidential environment.

Primary care services offered to the students of Saint Ben’s and Saint John’s will include: preventative care such as routine physicals, travel consults, treatment of acute injuries, illnesses, mental health conditions; as well as vaccinations and screening programs.

Student Life Fee:

All events, programs, activities and facilities are made available to students. It is impossible to regulate who does/does not participate in events, activities and programs or who utilizes facilities made available to them. Therefore, the Student Life Fee is applied to all students, regardless of living arrangements. A percentage of the Student Life fee is paid directly to the Student Senate for the benefit of students to enhance their overall educational experience. Programs, events and activities are provided in which students have free access to attend.  Events, programs and activities include, but are not limited to speakers, performances, student clubs, intramurals and club sports. This fee also compensates after-hour bus service (during the week) and security for weekend bus service to enable student participation and attendance to these events. A percentage of the Student Life Fee is used to enhance student engagement and involvement in programs and activities on both campuses, including but not limited to, residential hall programs, spirituality groups/retreats, career service events, multicultural events and programs, and student health and wellness initiatives. The fee covers programming costs of these events and activities to allow students free access to attend. In addition, the Student Life Fee provides students free admission to varsity athletic events and free access to campus center facilities and athletic complexes on both campuses.  Funding is also provided for programming and operation costs for First Year Orientation, The Record (campus newspaper) and KJNB radio (campus radio station).

Technology Fee:

The technology fee is used to pay for all technology-related resources available to students residing on and off campus and those who are studying abroad. Among other things, the fee helps pay for e-mail accounts, network storage space, software licensing, the Banner system and internet services as well as technical support and training related to these services. Since the fee covers services provided to all CSB and SJU students, it cannot be waived for individuals.

Setting up an Authorized User allows you to give access to someone else, such as a parent guardian or spouse, so they can see your monthly bill and make payments on your account.  They do not have access to your stored payment methods, academic records or other personal information.  You may have more than one Authorized User, and you may remove an Authorized User at any time. 

• Select Authorized Users on the right side of the screen when review your bill
• Enter the email address of the Authorized user
• Select Continue
• Select I Agree then Continue
• An email will be sent to the Authorized User’s email address that was entered

Authorized User Log in – CSB

Authorized User Log in – SJU

The Payment Agreement and Disclosure Statement is an agreement between the student and the University that outlines how the student will pay their obligation to the school. It also outlines finance charges, use of ID card, use of Financial Aid, and your billing rights. You must have a Payment Agreement and Disclosure Statement filed with the school.  If this is not completed your account will be placed on hold.

The academic year is divided into two billing periods – Fall Semester (billed in mid-July and due August 10th), and Spring Semester (billed in mid-December and due January 10th). All services which have an annual charge, such as tuition, room, etc., will have one-half of the annual charge applied to the first billing period and one-half applied to the second. Charges which do not have annual rates, such as class fees, appear on the first statement of each billing period. Any changes or additional charges will appear on the following billing statements. Billing statement notifications are sent out monthly to the student’s CSB/SJU email account and all Authorized Users.

The College offers two payment plans as outlined in the Payment Agreement and Disclosure Statement which is sent to new students. These plans are the

Standard Payment Plan

Full payment received at the beginning of the semester by the following dates:

• Fall semester
  • August 10
• Spring semester
  • January 10

Deferred Payment Plan

Monthly payments and will have a finance charge of 1% per month based on the outstanding balance due. Payments are due on the following dates:

• Fall semester
  • August 10
  • September 10
  • October 10
  • November 7
• Spring Semester
  • January 10
  • February 10
  • March 10
  • April 7

You can access the payment agreement here. Please read the agreement thoroughly before submitting on the Enrolled Student Forms Portal.

A finance charge of 1% per month (Annual Percentage Rate of 12%) is applied to the “adjusted balance” due on the 10th of each month. The adjusted balance is calculated by taking the previous balance on your statement and subtracting any credits and payments.  Any remaining balance will incur a finance charge – this includes students who have chosen the Deferred Payment Plan or accounts that obtain charges throughout the semester. To avoid a finance charge, your payment in full must reach the Student Accounts Office by the 10th of the following month.

Anytime a student has a balance due the account has a T1 marker in place for the account to be reviewed. This marker indicates the transcript request will be reviewed by the student accounts office prior to being released. The student will be notified if the transcript will be held because of the balance due. 

Please contact the Financial Aid Office regarding financial aid items listed on your statement or pertain to your billing account information. Their contact information is:

Web site at http://www.csbsju.edu/financialaid

SJU: Phone 320-363-3664
CSB: Phone 320-363-5388
email [email protected]

This question should be addressed to the Financial Aid Office at 320-363-3664, 320-363-5388 or [email protected].

This question should be addressed to the Financial Aid Office at 320-363-3664, 320-363-5388 or email them at: [email protected].

While work study is a form of financial aid, the money must be earned.  Until the money is earned and applied to your account, you will not be given credit for it.  Each student must fill out a form stating where they would like their student employment funds to be applied. This form should be filled out at the Student Employment Office.

Choices are as follows:

• 100% to Billing Account
• 75% to Billing Account / 25% to Off Campus Bank Checking Account
• 50% to Billing Account / 50% to Off Campus Bank Checking Account
• 100% to Off Campus Bank Checking Account

If you would like to have any portion of your work study checks directly applied to your student account, you will need to go to the Student Employment Office (SJU Quad 154) to complete the necessary paperwork.

Student payroll is processed every two weeks and goes on student accounts approximately 10-14 days after timecards are due. For additional student employee payroll questions, please contact the Student Employment Office at 320-363-3855 or email [email protected].

Money to change/increase your food account should be given to the Dining Service office or changes can be made online through my.csbsju.edu/dashboard.

CSB Dining Service is located in Gorecki Center Room 111. Phone: 320-363-5112.

The SJU Dining Service office is located in the basement of the Quad-Room 090A. Phone: 320-363-3487.

A negative balance indicates that the account has a credit. This credit balance is the result of overpayment due to loans, scholarships, or personal payment. If you have a negative balance, you do not need to pay anything on your account, at this time. You can leave the balance on your account to be applied to any future expenses or the credit is available for you to withdraw.

Yes, when a credit balance exists on your account, you can withdraw the funds. You can withdraw up to $300 in cash, leave the balance on your account and/or use our vender US Bank to request one of three different options to receive your funds.

• Check mailed to your permanent address on file. (Please note if your permanent/parents/home address is the address on your student record your check will be mailed there and NOT to your campus/school address.)
• ACH is an electronic transfer directly into a checking or savings account at a bank in the United States.
• Zelle, an electronic payment option for receiving your funds the same day. (To use this option your Zelle account has to be connected to your SJU or CSB email address.)

You can withdraw an amount up to the total credit on your student accounts with a request to receive your funds. If you go to the Student Accounts Office in person you need a photo ID, (ID card or Driver’s License). Or, fill out the Funds Disbursement Form.

After the request is received by the Student Accounts Office you will get an email from our vendor, US Bank, allowing you to choose which of the three options you prefer. Please set up a user account on the link the bank provides. This will allow you to securely provide them with your information and set your preferred choice of how to receive payment and future payments.

If you prefer, you may carry a credit balance on your account. When new charges are applied to your account, your credit balance will decrease by the amount of the new charges.

Yes, all balances are brought forward from previous terms and are included in the amount due. If you are looking online at the Account Activity for a term, you will not see that a balance from previous terms is brought forward because the Account Activity view only shows transactions from the current term. The best way to see a balance carry forward is to view the billing statements. The July and December statements most often have the new charges for next semester. The first transaction line on the billing statement shows the “Previous Billed Balance” as a credit or a charge. This is the amount brought forward from the previous term. Transactions listed lower in the billing statement may also include additional activity that were not previously billed and are now included in the balance due.

Payments can be made online by international students without a U.S. Financial Institution through a credit card transaction only. Electronic checks from non-U.S. Financial Institutions are not accepted. TransferMate can be used for international wires.

Track your payment throughout the process

Log in to your student account and click on the TransferMate payment link

Choose the country you’re paying from and your preferred payment method

Complete payer details and set up an account

Make your payment with the provided instructions

If you are a United States student and have health insurance coverage through your parents’ policy or your own personal policy, that fits the requirements, you are not required to purchase the insurance through the College of Saint Benedict’s or Saint John’s University Saint John’s. If you are an international student, and have coverage through your parents’ policy, you will need to fill out the insurance waiver form or your tuition account will be charged automatically. It is a requirement that every student must have health insurance coverage. The minimum amount of health insurance that non-athletes need is $500,000 and athletes need $90,000 of coverage. It does not matter if this amount of coverage is provided by the college insurance plan or by your own personal health insurance. You do not need to buy the college insurance plan if your coverage is sufficient.

The University will not be providing any paper bills. While viewing your billing statement online, there is a link that says Print This Statement in the upper right corner. This is how you can procure a paper bill.

If the electronic check payment you make is returned for any reason (i.e., insufficient funds, stopped payment, closed account, etc.), your student account will be charged the amount the check was for as well as an additional $25.00 returned check fee.  Please double check your numbers for accuracy before submitting the payment. 

No, we are unable to take payments over the phone. Please use one of our other payment options.

The College of Saint Benedict and Saint John’s University work with a third-party service provider (TouchNet/Pay Path) to process credit/debit card payments to student billing accounts. All billing account payments using a credit/debit card are processed by TouchNet. Payments can be made online through our eBilling system using credit/debit cards from VISA, MasterCard, American Express, and Discover. TouchNet will assess a 2.95% fee on each transaction (with a minimum service charge of $3.00). We do not accept credit/debit card payments over the telephone or at the cashier stations in the Student Accounts offices.

Only student billing account payments are subject to the transaction fee. Other areas on campus will continue to accept credit/debit cards without an additional fee, including the bookstores on each campus, Culinary Services at CSB, Dining Services at SJU, Sexton Commons at SJU, the Hill Museum and Manuscript Library Gift Shop, the Saint John’s Liturgical Press, and athletic events on both campuses.

Cash: Personally paid in the Student Accounts Office.

Check: Made payable to College of Saint Benedict or Saint John’s University and mailed or personally delivered to the Student Accounts Office.

Electronic Check: An electronic check payment takes the funds directly from a personal checking or savings accounts, just as a written check would. For this mode of payment, a bank routing number (lower left-hand corner of your check) and account number are necessary. Please double check your numbers for accuracy before submitting the payment. No corporate checks will be allowed, i.e., credit cards, home equity, traveler’s checks, etc. Use the eBilling website.

Credit/Debit Card: We accept online credit/debit card payments from VISA, MasterCard, American Express, and Discover. A fee of 2.85% ($3.00 minimum) will be assessed of credit/debit card payments. Credit/debit cards will not be accepted in person or over the phone. Please use the eBilling website.

Wire Transfer: To make a wire transfer payment, please contact the Student Accounts Office by either mailing or emailing your request to receive the wire transfer information. You may also stop in the Student Accounts Office to request the information in person. When making a wire transfer, please include the student’s ID number and name in the reference section.

TransferMate: Used for International wires.